Privacy Policy - Radhe Exchange Multi-Sport Betting Platform

Information We Collect from Users

Personal Registration Information

When you create your Radhe Exchange account for cricket betting and multi-sport services, we collect your full legal name and date of birth for age verification, email address and phone number for account communications, residential address and postal code for geographic verification, preferred currency selection and country of residence, chosen username and securely encrypted password, and government-issued identification details for KYC compliance.

• Full legal name and date of birth for age verification
• Email address and phone number for account communications
• Residential address and postal code for geographic verification
• Preferred currency selection and country of residence
• Chosen username and securely encrypted password
• Government-issued identification details for KYC compliance

Financial and Transaction Data

Banking Information: We securely collect bank account details and payment method information, credit/debit card numbers stored with our certified payment processors, comprehensive transaction history including deposits and withdrawals, tax identification numbers where required by law, and source of funds documentation for enhanced due diligence and compliance purposes.

• Bank account details and payment method information
• Credit/debit card numbers stored with our certified payment processors
• Comprehensive transaction history including deposits and withdrawals
• Tax identification numbers where required by law
• Source of funds documentation for enhanced due diligence and compliance purposes

Sports Betting Activity Information

Comprehensive Betting Data: Our platform records your complete cricket betting history and wagering patterns across all sports, game preferences and favorite betting markets for personalization, session duration and platform usage frequency, betting strategies and win/loss patterns for responsible gaming monitoring, and live betting interactions including in-play decisions and timing.

• Complete cricket betting history and wagering patterns across all sports
• Game preferences and favorite betting markets for personalization
• Session duration and platform usage frequency
• Betting strategies and win/loss patterns for responsible gaming monitoring
• Live betting interactions including in-play decisions and timing

Platform Interaction Data

Platform Interaction Data: We track pages visited and time spent on our multi-sport platform, click patterns and navigation behavior for user experience optimization, search queries and betting market filter preferences, customer support interactions and comprehensive chat logs, and marketing email engagement metrics and promotional response rates.

• Pages visited and time spent on our multi-sport platform
• Click patterns and navigation behavior for user experience optimization
• Search queries and betting market filter preferences
• Customer support interactions and comprehensive chat logs
• Marketing email engagement metrics and promotional response rates

How We Use Your Personal Information

Service Provision and Enhancement

Account Management: We use your information to create and maintain your Radhe Exchange multi-sport betting account, process deposits, withdrawals, and betting transactions across cricket, football, basketball, and other sports, verify your identity and prevent underage gambling through robust age verification, provide comprehensive customer support and resolve account issues promptly, and enable secure login with advanced account access protection.

• Create and maintain your Radhe Exchange multi-sport betting account
• Process deposits, withdrawals, and betting transactions across cricket, football, basketball, and other sports
• Verify your identity and prevent underage gambling through robust age verification
• Provide comprehensive customer support and resolve account issues promptly
• Enable secure login with advanced account access protection

Legal Compliance and Security

Regulatory Requirements: Your information helps us comply with anti-money laundering regulations and international standards, meet know-your-customer verification requirements, report suspicious activities to relevant authorities when legally required, maintain comprehensive records for regulatory audits and official inspections, and implement responsible gambling monitoring programs across all sports betting activities.

• Comply with anti-money laundering regulations and international standards
• Meet know-your-customer verification requirements
• Report suspicious activities to relevant authorities when legally required
• Maintain comprehensive records for regulatory audits and official inspections
• Implement responsible gambling monitoring programs across all sports betting activities

Marketing and Personalization

With your explicit consent, we use your information to send promotional offers for cricket, football, basketball, and other sports betting opportunities, provide personalized betting recommendations based on your preferences and history, share platform updates about new features and expanded betting markets, deliver newsletters about upcoming tournaments and major sporting events, and offer loyalty program rewards and exclusive VIP benefits.

• Send promotional offers for cricket, football, basketball, and other sports betting opportunities
• Provide personalized betting recommendations based on your preferences and history
• Share platform updates about new features and expanded betting markets
• Deliver newsletters about upcoming tournaments and major sporting events
• Offer loyalty program rewards and exclusive VIP benefits

Information Sharing and Third Party Disclosure

Essential Service Providers

Payment Processing Partners: We share necessary information with banks and financial institutions for secure transaction processing, payment gateway providers for deposit and withdrawal handling, e-wallet services for alternative payment methods, and cryptocurrency processors where legally applicable. Technology and Support Services: Information may be shared with cloud hosting and secure data storage providers, customer support software and ticketing systems, analytics and performance monitoring services, and cybersecurity specialists for fraud prevention and platform security.

• Banks and financial institutions for secure transaction processing
• Payment gateway providers for deposit and withdrawal handling
• E-wallet services for alternative payment methods
• Cloud hosting and secure data storage providers
• Customer support software and ticketing systems
• Analytics and performance monitoring services

Legal and Regulatory Requirements

We may disclose your information when required by law including compliance with legal processes, court orders, and government requests, response to regulatory inquiries and licensing requirements from gaming authorities, investigation of suspected illegal activities or terms of service violations, protection of our rights, property, and safety of our users, and enforcement of our terms and conditions or debt collection procedures.

• Compliance with legal processes, court orders, and government requests
• Response to regulatory inquiries and licensing requirements from gaming authorities
• Investigation of suspected illegal activities or terms of service violations
• Protection of our rights, property, and safety of our users
• Enforcement of our terms and conditions or debt collection procedures

Data Security and Protection Measures

Technical Security Safeguards

Advanced Encryption: We implement 256-bit SSL encryption for all data transmissions, advanced encryption standard (AES) for secure data storage, end-to-end encryption for sensitive communications, and encrypted database storage with strict access controls and regular security updates.

• 256-bit SSL encryption for all data transmissions
• Advanced encryption standard (AES) for secure data storage
• End-to-end encryption for sensitive communications
• Encrypted database storage with strict access controls and regular security updates

Access Control Systems

Our security includes multi-factor authentication for employee access to user data, role-based permissions following need-to-know principles, regular access reviews and privilege management audits, automated session timeouts and forced re-authentication protocols, and comprehensive logging of all data access activities.

• Multi-factor authentication for employee access to user data
• Role-based permissions following need-to-know principles
• Regular access reviews and privilege management audits
• Automated session timeouts and forced re-authentication protocols

Organizational Security Measures

Staff Training and Policies: All employees receive regular privacy and security awareness training, sign comprehensive confidentiality agreements, undergo background checks for data access roles, and participate in incident response training and emergency procedures.

• All employees receive regular privacy and security awareness training
• Sign comprehensive confidentiality agreements
• Undergo background checks for data access roles
• Participate in incident response training and emergency procedures

Your Privacy Rights and Control Options

Data Access and Management Rights

Information Access: You can request copies of personal information we hold about your online cricket id and sports betting activities, obtain detailed information about how your data is processed and shared, receive data in portable, machine-readable formats for transfer, and access comprehensive betting history and transaction records through your account dashboard.

• Request copies of personal information we hold about your online cricket id and sports betting activities
• Obtain detailed information about how your data is processed and shared
• Receive data in portable, machine-readable formats for transfer
• Access comprehensive betting history and transaction records through your account dashboard

Data Correction and Updates:

Users can update incorrect or incomplete personal information in their profiles, correct errors in betting account details and contact information, modify communication preferences and promotional settings, and update identity verification documents as needed for compliance.

• Update incorrect or incomplete personal information in their profiles
• Correct errors in betting account details and contact information
• Modify communication preferences and promotional settings
• Update identity verification documents as needed for compliance

Data Deletion and Withdrawal Rights

Account Management: You may request deletion of personal information subject to legal retention requirements, close your betting account and remove associated data, withdraw consent for optional data processing activities, and exercise "right to be forgotten" where applicable under local privacy laws.

Important Limitations: Some rights may be limited where we have legal obligations to retain information such as anti-money laundering requirements, where deletion would affect our ability to provide essential services, or where data is necessary for ongoing legal or regulatory compliance.

International Data Transfers and Protection

Cross-Border Data Handling: Radhe Exchange operates across multiple jurisdictions, and your personal information may be transferred to and processed in countries outside your residence. We ensure adequate protection through implementation of standard contractual clauses, adequacy decisions by relevant data protection authorities, certification schemes and industry codes of conduct adherence, and explicit consent where required by applicable privacy laws.

• Implementation of standard contractual clauses
• Adequacy decisions by relevant data protection authorities
• Certification schemes and industry codes of conduct adherence
• Explicit consent where required by applicable privacy laws

Data Retention and Deletion Policies

Retention Periods by Data Type

Active Account Information: Account and profile information retained while your account remains active, betting transaction records maintained for 7 years after account closure per regulatory requirements, communication logs preserved for 3 years from last interaction, and marketing data retained until consent is withdrawn or account closure.

• Account and profile information retained while your account remains active
• Betting transaction records maintained for 7 years after account closure per regulatory requirements
• Communication logs preserved for 3 years from last interaction
• Marketing data retained until consent is withdrawn or account closure

Regulatory Compliance Data

Investigation-related data retained until matter resolution and regulatory clearance, dispute and litigation information preserved per legal requirements and court orders, regulatory audit data maintained as specified by relevant authorities, and court-ordered information preservation continued until official release.

• Investigation-related data retained until matter resolution and regulatory clearance
• Dispute and litigation information preserved per legal requirements and court orders
• Regulatory audit data maintained as specified by relevant authorities
• Court-ordered information preservation continued until official release